Contact Us

Message Us

To submit a secure message you must first login to Security Service Online Banking

From there you are able to submit a secure message.

Chat with Ava

Our virtual assistant is available 24/7. Click the icon at the bottom of the page.

Set Up Appointment

Open accounts, apply for loans, or get an insurance quote in-person or virtually.

Set up Appointment

Automated Phone Banking

Nationwide

1.800.527.7328

Card Activation & PIN Changes

Debit Cards

Activate Debit Card and set PIN
1.844.424.0449

Change PIN on active Debit Card
1.888.434.8444

Credit Cards

Activate Credit Card and set PIN
1.888.907.0104

Change PIN on active Credit Card
1.888.907.0104

Toll-Free U.S. and International Support

Dedicated Support

Departments

Commercial Services

Business Contacts

Insurance

Personal Insurance
1.844.833.6188
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Commercial Insurance
1.844.479.7736
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Mortgage

Loan Officers

Mailing Addresses

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Security Service Corporate Headquarters
15000 IH 10 West
San Antonio, TX 78249
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General Mail
P.O. Box 691510
San Antonio, TX 78269-1510
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Deposits / Payments
P.O. Box 691530
San Antonio, TX 78269-1530
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Security Service Insurance
P.O. Box 691586
San Antonio, TX 78269
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Electronic Services
P.O. Box 691550
San Antonio, TX 78269-1550
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Overnight Mail
15000 IH 10 West
San Antonio, TX 78249
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Risk Management
P.O. Box 691570
San Antonio, TX 78269-1570
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Proof of Vehicle Insurance
P.O. Box 691510
San Antonio, TX 78269-1510
www.imcovered.com/ssfcu
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Mortgage Payments
Regular Mail
P.O. Box 11733
Newark, NJ 07101-4733
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Mortgage Payments Overnight Mail
Security Service Federal Credit union
Attn: Cash Management
425 Phillips Blvd.
Ewing, NJ 08618
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Security Service Investment Group
15000 IH 10 West
San Antonio, TX 78249
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Commercial Services
15000 IH 10 West
San Antonio, TX 78249

Forms Library

Download forms to add or remove account holders, pay off loans, dispute transactions or to request other servicing needed on your account.

Go to Member Forms

Send Us a Non-Secure E-Mail

For security reasons, please do not include account number(s) and/or social security number(s) when submitting an email to: ssfcu@ssfcu.org.

For general inquiries, including questions about your account(s), transactions, payments, etc., please email: serviceteam@ssfcu.org.

For bill pay support, please email: billpay@ssfcu.org.

Important: When emailing, never include your account number, sensitive, or personal information. Email is not a secure channel and for your security, we will not release sensitive information via email. For transactions or inquiries requiring the exchange of sensitive information, please call our Call Center or send us a secure message within Security Service Online Banking.

Complaints & Feedback

For feedback to executive management, please email: management@ssfcu.org.

If you are unsatisfied with the response received from the executive management team, and wish to further escalate, please email: supervisory@ssfcu.org or write to:

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Supervisory Committee
P.O. Box 691590
San Antonio, TX 78269
Note: Never include your account number or other sensitive information when contacting us via email. To discuss specific transactions or other topics requiring an exchange of sensitive information, please log into Security Service Online Banking and send us a secure message.