Contact Us
We're here for you to assist with questions, inquiries, or concerns.
Routing Number: 314088637
Inquiries & Comments: ssfcu@ssfcu.org1
Chat with AVA
Our virtual assistant is available 24/7.
Look for this icon at the bottom of the page.
Secure Messaging
Our Secure Messaging channel is one of the safest ways to communicate with us.
Log in to Security Service Online Banking to send a secure message.
Automated CallPlus (Telephone Banking)
Get automated information on your accounts, open new accounts, and more with CallPlus.
Card Activation & PIN Changes
Debit Cards
To activate your Debit Card and set your PIN, call 1.844.424.0449
To change your PIN on an active Debit Card, call 1.888.434.8444
ATM Cards
To activate your ATM Card and set your PIN, call 1.800.553.8315
To change your PIN on an active ATM Card, call 1.800.553.8315
Toll-Free Numbers
Member Contact Center
Our Member Contact Center is here to help with your financial needs and to assist with questions, inquiries, or concerns.
Se habla Español.
- Toll-Free United States - 1.888.415.7878 (Toll-Free)
- Canada - 1.888.415.7878 (Toll-free)
- Germany - 0800.810.1000 (Toll-free)
- United Kingdom - 0.800.89.1650 (Toll-free)
- Japan - 005.31.11.3116 (Toll-free)
- Korea - 00798.11.899.0829 (Toll-free)
- Fax - 210.444.3000
Monday-Friday: 7 a.m.-10 p.m. CT
Saturday: 9 a.m.-6 p.m. CT
Sunday: Closed
Dedicated Support
- Security Service Online Banking Support - 1.800.229.0158 (Toll-free)
- Security Service Mobile Banking Support - 1.800.229.0158 (Toll-free)
- Bill Pay Support - 1.800.229.0158 (Toll-free), billpay@ssfcu.org1
- Credit Card Support - 1.800.725.5411 (Toll-free)
- Power Protected Checking ID Theft Assistance - 1.877.421.0515 (Toll-free)
- Loan Representatives - 1.800.880.8212 (Toll-free)
- Military Line - 1.866.809.6332 (Toll-free)
- Rewards Center - 1.888.603.9237 (Toll-free)
- Investment Consultants
- Insurance Consultants - 1.888.535.6222 (Toll-free)
- Report Fraud & Lost Items
- Mortgage Representatives
- Commercial Services Representatives
Inquiries
For general inquiries, including questions about your account(s), transactions, payments, etc., please email Serviceteam@ssfcu.org.
For inquiries to executive management, email management@ssfcu.org.
Note: Never include your account number or other sensitive information when contacting us via email. To discuss specific transactions or other topics requiring an exchange of sensitive information, please log into Security Service Online Banking and send us a secure message.
If you are unsatisfied with the response you receive from executive management, please send your comments in writing to: Supervisory Committee P.O. Box 691590, San Antonio, TX 78269 or via email: supervisory@ssfcu.org.
Mailing Addresses
Security Service Corporate Headquarters
15000 IH 10 West
San Antonio, TX 78249
General Mail
P.O. Box 691510
San Antonio, TX 78269-1510
Deposits / Payments
P.O. Box 691530
San Antonio, TX 78269-1530
Security Service Insurance
P.O. Box 691586
San Antonio, TX 78269
Electronic Services
P.O. Box 691550
San Antonio, TX 78269-1550
Overnight Mail
15000 IH 10 West
San Antonio, TX 78249
Risk Management
P.O. Box 691570
San Antonio, TX 78269-1570
Proof of Vehicle Insurance
P.O. Box 691510
San Antonio, TX 78269-1510
www.imcovered.com/ssfcu
Mortgage Payments Regular Mail
P.O. Box 11733
Newark, NJ 07101-4733
Mortgage Payments Overnight Mail
Overnight Mail Security Service
Attn: Cash Management
425 Phillips Blvd.
Ewing, NJ 08618
Security Service Investment Group
15000 IH 10 West
San Antonio, TX 78249
Commercial Services
15000 IH 10 West
San Antonio, TX 78249
- Important: When emailing, never include your account number, sensitive, or personal information. Email is not a secure channel and for your security, we will not release sensitive information via email. For transactions or inquiries requiring the exchange of sensitive information, please call our Call Center or send us a secure message within Security Service Online Banking.